Privacy Policy

Samy Forklift (“Samy Forklift,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit samyforklift.com, call us, submit a form, or otherwise communicate with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide to Us

This may include:

• your name;
• company name;
• city and state;
• phone number;
• forklift details, including make, model, year, quantity, and condition;
• photos, documents, ownership information, and any other information you choose to send to us;
• information you provide when contacting us by phone or through the website.

B. Information Collected Automatically

When you visit our website, we may automatically collect certain information, such as:

• IP address;
• browser type;
• device type;
• operating system;
• pages viewed;
• date and time of visits;
• referring website or source;
• approximate geographic location based on IP;
• cookie and similar tracking information.

C. Communication Information

If you call us or submit a contact request, we may keep records of your inquiry, our responses, and related communications for customer service, quality, training, recordkeeping, and transaction purposes.

2. How We Use Your Information

We may use your information to:

• review your forklift inquiry;
• communicate with you about your request;
• provide quotes or offers;
• verify details about the forklift or transaction;
• arrange inspection, pickup, transportation, or related services;
• maintain records of inquiries and transactions;
• operate, improve, and secure our website and services;
• detect fraud, abuse, or unauthorized activity;
• comply with legal obligations and enforce our terms.

3. How We Share Information

We do not sell your personal information for money.

We may share information with:

• service providers that help us operate the website or business;
• logistics, towing, transport, or pickup partners;
• technology, hosting, analytics, communication, and support vendors;
• professional advisors, insurers, auditors, or legal representatives;
• law enforcement, regulators, courts, or other parties when required by law or to protect rights, safety, and property;
• a successor or buyer in connection with a merger, acquisition, restructuring, financing, or sale of all or part of our business.

We may also disclose information that has been aggregated or de-identified so that it no longer identifies you personally.

4. Cookies and Tracking Technologies

We may use cookies, pixels, tags, session replay tools, analytics tools, and similar technologies to:

• remember preferences;
• understand how visitors use the website;
• improve website performance;
• measure traffic and engagement;
• support security and fraud prevention.

You can usually control cookies through your browser settings. Disabling cookies may affect website functionality.

5. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• respond to inquiries;
• maintain business and transaction records;
• comply with legal, tax, accounting, or regulatory obligations;
• resolve disputes;
• enforce agreements.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

6. Data Security

We take reasonable administrative, technical, and physical measures to help protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no website, transmission, or storage system is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request:

• access to certain personal information we hold about you;
• correction of inaccurate information;
• deletion of certain personal information;
• information about how we use and disclose personal information.

You may also have the right to appeal a decision we make regarding a privacy request, depending on applicable law.

To make a request, contact us using the information in the “Contact Us” section below. We may need to verify your identity before completing a request.

8. Marketing and Communications

If you contact us or submit an inquiry, we may communicate with you regarding your request, transaction status, scheduling, or related service matters.

You may request that we stop non-essential communications at any time, subject to legal and transactional requirements.

9. Children’s Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review their privacy policies separately.

11. Do Not Track

Some browsers offer a “Do Not Track” feature. Because there is not a universally accepted standard for responding to such signals, our website may not respond to Do Not Track requests unless required by law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the “Last Updated” date. Your continued use of the website after changes are posted means you accept the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, please contact Samy Forklift through the website contact form or by phone at +1 786-716-0973.